FAQ

How long will my order take to ship?
It will take approximately 5-7 business days to receive the package. After 5 business days you will receive an email stating an estimated delivery date. 

How long until I can pick up my order for curbside?
You'll receive an email when your order is ready for pickup after 5 business days. 

Is the sale open?
Due to COVID-19 we’re unable to open and have a sale. However, we do miss you which is why we created this online shop with a limited number of items for you to get those essential items.

Curbside VS Shipping?
We recommend picking the curbside option. Curbside is faster, and can become 100% contactless if necessary.

How does curbside work?
If you’re interested in doing curbside, you would select the “Curbside” option when choosing your shipping option. Then from there you would get a confirmation email (write this number down!)

5 business days later you’ll get another email stating that your order is ready for pickup.

I placed my order but didn’t get my confirmation email.
Check in your junk mail, as our popup shop email is an unrecognizable email, it’ll often end up in your junk.

I cannot add items into my cart or process my payment.
We recommend using Google Chrome as your selected browser when placing orders as it works best with the Shopify platform.

What’s the easiest way to reach somebody?
By email. Our email is orders@fragranceclubinc.com

Even if you call the number listed on our website, more than 75% of the time, they will ask you to send an email anyway stating what has been said via phone call.

How long will this online shop be up?
We are following the current situations; however, we much rather see you in person. We are currently undecided as to how long the shop will be up.

How can I track my package?
When we make the label, you’ll receive an email from our courier with your tracking number. From there, you can track your package on their tracking site.

Where do you ship to?
We ship Canada-wide.

How come there are some cosmetics and skin care brands not on the website?
There are some restrictions as to what can and cannot be sold online from the manufacturing and supply companies.